Last Updated: June 12, 2025

💌 A Heartfelt Message First:

You’re not just a customer… you’re the reason we do what we do.

At Rosetna, we believe every bouquet carries more than flowers — it carries emotions: love, gratitude, celebration, or a sweet apology.

That’s why we prepare every order with care, heart, and a sprinkle of joy.

But if something goes wrong — if the bouquet doesn’t match your expectations, arrived damaged, or didn’t bring the smile you hoped for —
just reach out. We’ll fix it.

Whether it’s a replacement, refund, or custom solution, we’re here to make sure you stay happy and satisfied.

🌹 Because your satisfaction isn’t a policy… it’s our promise.

📦 Return & Refund Conditions:

🕑 1. Time Frame for Claims:

  • Any issue must be reported within 6 hours of delivery.
  • Flowers are fragile, and quick feedback helps us act fast.

📸 2. Provide Photo Evidence:

  • A clear photo of the bouquet (if damaged or incorrect) helps us assess and resolve the issue smoothly.

🌼 3. Perishable Products:

  • Since flowers and cakes are perishable, we can only accept claims for:
    • Damaged items
    • Incorrect bouquets
    • Significant differences from what was ordered

❌ 4. Order Cancellation:

  • Orders can be cancelled only if they haven’t been prepared yet.
  • Once the bouquet is in preparation or out for delivery, we cannot cancel it.

💸 5. Refund or Replacement:

  • We offer either a full refund or a coupon of equal value — your choice!
  • Refunds are processed within 3–7 business days, depending on your payment method.

📞 6. How to Contact Us: