Last Updated: [06/10/2025]

At Rosetna, we believe that every gift carries a message of love, gratitude, or joy. That’s why we treat delivery as part of the experience — ensuring your arrangement arrives on time and in perfect form.

1. Delivery Areas

• We offer delivery across all regions of Jordan, including Amman and surrounding areas. Wherever your loved ones are, Rosetna brings beauty to their doorstep.

2. Delivery Timing

• Same-day delivery is available for orders confirmed before [09:00 PM].
• Orders placed after this time will be scheduled for next-day delivery.
• You may request a preferred delivery time during checkout, and we’ll do our best to accommodate it.

3. Delivery Fees

• Fees vary based on city and zone, and are calculated automatically at checkout.
• Free delivery is available for orders above [Insert Amount, e.g., 50 JOD].

4. Address Accuracy

• Please ensure the delivery address is complete and accurate, including a valid phone number.
• If any details are missing or incorrect, we will contact you to update them, which may affect delivery timing.

5. Special Occasion Deliveries

• During peak seasons (Valentine’s Day, Mother’s Day, Ramadan, etc.), delivery times may vary due to high demand.
• We recommend placing your order early to ensure timely delivery.

6. Surprise or Anonymous Delivery

• We offer “surprise delivery” options without revealing the sender’s name, upon request.
• Please specify this clearly during checkout.

7. Delays or Exceptions

• In rare cases beyond our control (e.g., weather conditions or emergencies), we will contact you immediately to reschedule.
• We are committed to transparency and customer satisfaction.

8. Support & Contact

For any questions or delivery updates, please reach out to us via:

• WhatsApp: +962785158271
• Email: support@rosetna.com
• Or through the contact form on our website