Last Updated: [06/10/2025]

At Rosetna, every floral arrangement and gift is prepared with great care to deliver genuine emotions. We understand that plans may change, so we offer a flexible cancellation policy within reasonable limits.

1. Cancelling Before Preparation

• Orders may be cancelled within one hour of confirmation, provided that preparation has not yet started.
• A full refund will be issued using the original payment method.

2. Cancelling After Preparation Begins

• Once preparation has started, cancellations are not possible due to the nature of our products (fresh flowers and customized gifts).
• In case of emergencies, please contact us and we will do our best to find a suitable solution.

3. Cancellation Due to Payment or Delivery Issues

• If a duplicate payment occurs, the excess amount will be refunded after verification.
• If delivery fails due to inaccurate information, we will contact the customer to update the details or reschedule delivery.

4. How to Request a Cancellation

Please contact us immediately via:

• WhatsApp: +962785158271
• Email: support@rosetna.com
• Or through the contact form on our website

Kindly include your order number and reason for cancellation to help us process your request quickly.

5. Exceptions

• Orders placed during seasonal events (e.g., Valentine’s Day, Mother’s Day) may not be eligible for cancellation after confirmation due to high demand.
• Customized products with names or personal messages cannot be cancelled once design work has begun.